Terms & Conditions
Items that are in stock will be despatched within 5-7 days of payment being received. We expect to receive payment in full within 7 days of the order being placed and cannot post orders until payment has been received in full.
As soon as we receive payment and the goods have been dispatched, you will receive an email providing a tracking number for your parcel. UK orders will arrive in 2-3 working days from being despatched. If the goods fail to reach you by the suggested date, then please email us and we will look into it. Please make sure you provide the correct postal address at the time of order, if the items are returned to us we will have to charge for re-postage. In the unlikely event that the goods become damaged during postage then please let us know as soon as they arrive and we can investigate this. If you do not report this immediately then we will not accept any responsibility for the damage and are not obliged to reimburse you.
Emma Lacey Engaging Ceramics ships anywhere in the UK using Royal Mail recorded delivery, therefore a signature will be required. In the event that there is nobody to sign for the parcel, Royal Mail will leave a note with directions for collection. If you do not collect your item from the post office within the time stipulated on the card and the item is returned to Emma Lacey, we reserve the right to charge for re-postage.
Our ceramics are hand made with great care and pieces may vary slightly due to the process, however if you are unhappy with your purchase please contact us.
If you wish to return your piece to us, please contact us first, then ensuring the piece is in its original condition (unused and unmarked) send it to us within 14 days of receipt, in order for us to arrange an exchange or refund. Once a piece has been used, we can no longer accept the product as a return for refund. Please ensure you have proof of postage as we accept no liability for loss of returns in the post. Please note we are unable to refund postage costs. We do not accept unauthorised returns under any circumstances and we are sorry, but we do not reimburse the postage on items that are being returned unless they are faulty.
If you wish to cancel your order before it has been posted out to you, then please confirm this by email as soon as possible and we will reimburse you the cost within 30 days.
PRICES AND AVAILABILITY
Prices and availability of item(s) and postage are subject to change without prior notice.